We traveled from West Virginia and when we got into Pigeon Forge we got a call saying that we needed to pay for our room, which was already paid for off my own card two weeks ahead of time. They tried to charge my husbands card after they had charged mine which we used to book the hotel not to pay for the hotel. We reserved a room for 8 people, we originally was only taking 6 people but 2 more decided to come with us. Once we were arrived we were charge $60 for the 2 extra people even though we booked a room for 8 people in the first place. We then needed an extra cot and was told before checking in we could have one, then a few hours later we were told it was going to be $10 extra a night for it. We also had a pull out sofa bed which when we unfolded had no sheets or blankets just a mattress. We called the office around 8 p.m. and asked for blankets, sheets, the cot, and towels and did not receive them until around 10:45 p.m. They only provided 2 towels and 2 wash cloths for 8 people and 1 roll of toilet paper. When I went to the office and asked for another roll they said it would be $5 for another roll. I told them I could go to the store and buy a pack for that, then they decided to give it to me. There was one trashcan for the whole room and once it got full we had to take the trash out ourselves. The showers were dirty with mold growing in the corners, other than that the bathroom was okay. Our two youngest girls complained all the first night about itching and something biting at them. Then we heard a man complaining in the office about how he found bed bugs and wanted a refund, so we decided to check our beds only to find bugs crawling up the sides of the mattress and nests of bed bug eggs to the point the seams of the beds were completely black. My husband took a picture of the bug, took it to the office, and then the woman and manager there pointed in my husbands face and accused us of bringing the bed bugs in and asked if we found the picture of the bug off google. Remind you the woman running the front office had track marks up her arms. Told us that we needed to pack our things and quit being "stupid". We then called the law due to the way we were being treated, and was only refunded for one night we stayed even though we stayed there for 2 nights. We booked for 3 night and was forced to find another hotel to stay at the last night. We left around 6 and didn't find another hotel until around 11 that night. The manager then called us blaming us because 7 other rooms demanded refunds because they also found bed bugs. There was no continental breakfast, it was cereal in the corner of the office. Wifi also did not work! Pool was not clean it had pieces of tile chipped off, bugs floating around, dirt had settled in the bottom, and the pool closed fairly early so there was very limited swim time. There were workers there and it also seemed like they lived there. I would not allow my two 13 year old girls to go to the pool alone because of these grown men who would stand on the balcony and stare down at them, as they did the same with my two 18 year old girls. Will never stay here again!!

Nothing!

Everything about this place.